Aviation & Airline Complaint Lawyer

Air travel disputes are on the rise — from flight delays and cancellations to denied boarding, lost baggage, and airline refund fraud. Advocate Parul Kumar provides specialized legal representation for aviation industry complaints, combining expertise in Consumer Protection Act 2019, Carriage by Air Act 1972 (Montreal Convention), DGCA regulations, and cyber law (for online booking fraud and digital payment disputes) across Delhi, Jhajjar, Bahadurgarh, Rohtak, Gurugram, Chandigarh & all of Haryana.

Your Rights as an Air Passenger (DGCA Rules)

⏱ Flight Delayed 2-6 Hours

  • ✓ Free meals & refreshments
  • ✓ Two free phone calls / emails
  • ✓ Regular status updates from airline

🕑 Flight Delayed 6+ Hours

  • ✓ Alternate flight on same / other airline
  • ✓ OR Full refund of ticket price
  • ✓ Meals + refreshments throughout

🌙 Overnight Delay (12+ hrs)

  • ✓ Free hotel accommodation
  • ✓ Airport-hotel transport provided
  • ✓ Meals + refreshments + alt. flight

🚫 Denied Boarding (Overbooking)

  • ✓ Alternate flight within 1 hour OR refund
  • ✓ Compensation: up to ₹10,000 (1-24hr wait)
  • ✓ Compensation: up to ₹20,000 (24hr+ wait)

💼 Baggage Lost/Damaged

  • ✓ File PIR (Property Irregularity Report) at airport
  • ✓ Domestic: Compensation per DGCA rules
  • ✓ International: Up to 1,288 SDRs (~₹1.4L)

❌ Flight Cancelled

  • ✓ 2 weeks' notice OR alternate flight
  • ✓ Full refund if no alternate provided
  • ✓ Compensation for non-notification

Source: DGCA Civil Aviation Requirements (CAR) Section 3, Series M, Part IV — Facilities to be provided to passengers by airlines due to denied boarding, cancellation and delays in flights.

Aviation Legal Services

✈️ Flight Delay & Cancellation Claims

Legal action when airlines fail to comply with DGCA passenger rights:

  • ✓ Compensation for flight delays (domestic & international)
  • ✓ Refund recovery for cancelled flights
  • ✓ Consumer court cases for airline non-compliance
  • ✓ Mental harassment & consequential loss claims
  • ✓ Missed connection compensation claims

💼 Baggage Loss & Damage Claims

Recover compensation for lost, delayed, or damaged baggage:

  • ✓ PIR (Property Irregularity Report) assistance
  • ✓ Montreal Convention claims (international flights)
  • ✓ Domestic baggage liability under DGCA rules
  • ✓ Theft from checked baggage — criminal + consumer
  • ✓ Valuable items & electronics damage claims

🚫 Denied Boarding & Overbooking

Compensation when airlines bump you from confirmed flights:

  • ✓ DGCA denied boarding compensation (₹10K-₹20K)
  • ✓ Consumer court cases for deficiency of service
  • ✓ Alternate flight or full refund enforcement
  • ✓ Claims for missed events, business losses
  • ✓ Class upgrade or downgrade compensation

💳 Airline Refund & Booking Fraud

Recovery of refunds and action against fraudulent booking practices:

  • ✓ Delayed or denied refund recovery
  • ✓ OTA (Online Travel Agent) disputes — MakeMyTrip, Goibibo, etc.
  • ✓ Hidden charges & misleading fare advertising
  • ✓ Fake ticket / fraudulent booking scams (Cyber + Consumer)
  • ✓ Credit card charge-back assistance

🛡️ Aviation Accidents & Injury

Claims for injuries, accidents, and safety violations:

  • ✓ In-flight injury compensation claims
  • ✓ Turbulence injury claims against airlines
  • ✓ Airport facility negligence claims
  • ✓ Carriage by Air Act 1972 liability claims
  • ✓ Wrongful death claims (Montreal Convention)

📄 DGCA & Regulatory Complaints

Escalation through official aviation grievance channels:

  • ✓ AirSewa portal complaint drafting & filing
  • ✓ DGCA formal complaint escalation
  • ✓ Ministry of Civil Aviation representations
  • ✓ Airline safety violation reporting
  • ✓ Airport Authority of India (AAI) disputes

Airline Complaint Escalation Ladder

Step 1

Airline Customer Service

File written complaint within 30 days. Keep reference number. Allow 15 days for response.

Step 2

AirSewa Portal

Escalate to airsewa.gov.in — official MoCA/DGCA grievance platform. Track complaint status online.

Step 3

Consumer Forum

File consumer complaint at District Forum for claims up to ₹1 Crore. Advocate Parul Kumar can represent you.

Step 4

High Court / NCDRC

Appeal or writ petition for systemic violations. NCDRC for claims above ₹10 Crore.

Frequently Asked Questions

What compensation can I claim for a flight delay in India?

Under DGCA CAR rules, airlines must provide: meals for 2-6 hr delays, alternate flight or full refund for 6+ hr delays, and hotel accommodation for 12+ hr/overnight delays. If airlines don't comply, a consumer court case can recover additional compensation for mental harassment and financial loss.

How to file a complaint against an airline in India?

Step 1: Written complaint to the airline (within 30 days). Step 2: Escalate to AirSewa portal. Step 3: File consumer complaint at the District Consumer Forum. Advocate Parul Kumar can help at every stage.

What is the Carriage by Air Act 1972?

It gives effect to the Warsaw & Montreal Conventions in India. It governs airline liability for passenger injury/death, baggage loss/damage, and delays. Under the Montreal Convention, liability limits are approximately ₹1.4 lakh for baggage and ₹1.2 crore for passenger injury/death.

Can I file a consumer court case against an airline for denied boarding?

Yes. DGCA mandates compensation of ₹10,000-₹20,000 plus alternate flight/refund. If the airline doesn't comply, file under the Consumer Protection Act 2019 for deficiency of service and claim additional compensation.

How to claim compensation for lost baggage?

File a PIR (Property Irregularity Report) at the airport immediately. Submit written claim within 7 days (damage) or 21 days (delayed baggage). International flights: Montreal Convention covers up to 1,288 SDRs (~₹1.4 lakh). Escalate via AirSewa → Consumer Forum if unresolved.

Helpful Links & Resources

Official aviation portals, complaint platforms, bare acts & passenger guides

📨 Complaint & Grievance Portals

📖 Aviation Laws & Bare Acts (PDF Downloads)

📄 Carriage by Air Act, 1972

Warsaw & Montreal Convention implementation — Airline liability for passengers, baggage & cargo

 📄 Aircraft Act, 1934

Primary aviation regulation — Control of aircraft manufacture, operation & air navigation in India

 📄 DGCA CAR — Passenger Rights (Series M)

Official DGCA Civil Aviation Requirements for passenger facilities during delays, cancellations & denied boarding

 📄 Consumer Protection Act, 2019

Consumer court framework for filing airline complaints — District, State & National Commission

 📄 Information Technology Act, 2000

Cyber crime provisions for online booking fraud, fake ticket scams & digital payment disputes

 🔗 Indian Kanoon — Aviation Case Law

Search consumer court & High Court judgments on flight delay compensation, airline disputes

Airline Cheated You? Fight Back.

Whether your flight was delayed, baggage was lost, boarding was denied, or refund is stuck — Advocate Parul Kumar provides expert aviation litigation across Delhi, Jhajjar, Gurugram, Chandigarh & all of Haryana.

Schedule a Consultation Call +91-8572022292

Offices: Jhajjar District Court, Haryana | Bar Room No. 14, Punjab & Haryana High Court, Chandigarh

Related Practice Areas

Consumer Court Cases Civil & Criminal Law Cyber Crime & Forensics All Practice Areas

Frequently Asked Questions — Aviation Complaints

What compensation am I entitled to for flight cancellations or severe delays?

Under DGCA Passenger Charter regulations and Carriage by Air Act, airlines must provide alternate flights, refreshments, full refunds, and statutory compensation up to ₹10,000–₹20,000 depending on block time and delay duration.

How can I claim damages for lost, delayed, or damaged airline baggage?

Passengers must file a Property Irregularity Report (PIR) immediately at the airport baggage desk and submit statutory claims within 7 days for damage and 21 days for delay under the Montreal Convention.